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Advice & Advocacy

Advice on a range of issues provided in Mandarin, Cantonese and English.

Overall Aim of project

To support Chinese people in accessing all welfare benefits and public services to which they are legally entitled in order to eradicate or minimise disadvantage and exclusion.

Activities

We provide information, advice and support on range of matters: welfare benefits, NHS health benefits, housing, consumer, education, money worries.

Session times

  • Monday and Wednesday - by appointment only
  • Friday morning - drop in service for limited free advice (10 minutes)

Criteria

Our Advice & Advocacy project is here for anybody who needs advice and support from Chinese language speakers.

Fees

  • Monday and Wednesday appointments:
    • £5 per 30 minutes - Members
    • £10 per 30 minutes - Non-Members
  • Friday morning drop-in session:
    • 10 minutes free advice

Case study

Miss Wong gave notice to the landlord to end her tenancy. When she moved out, the landlord wouldn't return her deposit. The property was left in a clean state and there was no reason for the landlord to withhold the money. After asking for her deposit back on numerous occasions, the landlord still wouldn't repay the deposit. Miss Wong was helpless so she came to CCC-B for help. We wrote to the landlord using our status as a Community Centre asking for the deposit back. After 2 weeks, there was no reply so we wrote a second and final letter stating that if the deposit wasn't repaid, we would sue him and take the landlord to the Small Claims Court. Within a week, the landlord promptly repaid all the deposit to Miss Wong.

In 2011, our Advice & Advocacy team dealt with 3000 enquiries. They claimed £400,000 in welfare benefits, have successfully appealed a large number of DWP decisions to downgrade Disability Living Allowance and Attendance Allowance, and had other benefits reinstated where DWP stopped payment.

Miscellaneous

Our Advice & Advocacy project holds the Advice Service Alliance Standard-Advice Quality Standard for 'General Help'.

We can signpost and refer to appropriate agencies where we cannot provide direct assistance.

For further information, contact:

  • Lead contacts: Amy Cui and Tiffany Guan
  • Email: For detail
  • Phone number: 0121 685 8510