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Health Interpreting Service

Overall Aim of project

To enable service users to access public health and social care through facilitating communication between service users and medical professionals.

Activities

On site interpreting at hospital, GP surgery and treatment centre. Telephone interpreting is available for dental practice and optician.

Please note: New charging policy for health interpreting due to be introduced on 1st November 2012 has been suspended; our health interpreter service remains free until further notice.

Charging policy for other non-health purposes remains the same. Please call 0121 685 8510 for information.

Outcome/s

As a result of utilising the Health Interpreting Service, participants can:

  • Gain information about personal medical issues
  • Obtain professional advice on diagnosis and treatment
  • Manage their medication and understand their responsibilities as patients

Service user comments

"I understand my health condition better"

"I am happy someone listens to me"

"I feel I have more support now"

For further information, please contact our Health Development Officer, Mr. Ben Chan either by telephone no 0121-6858510 or e-mail: Ben Chan